The year 2021 gets off to a strong start for the DSNA, ENAV and skyguide teams. They have successfully completed the commissioning of the new version of Coflight at Paris ACC. Indeed, this operational centre has been chosen to carry out CCS operations. This requires the implementation of a virtualisation platform in which Coflight and the SWIM box (implementation of the SWIM registry information) are hosted.

A dedicated team manages this platform: the helpdesk team. She relies on two tools to facilitate the management of this infrastructure:

  • Supervision: This graphical interface allows critical information to be sent to supervisors. It can then carry out the necessary actions to resolve the alerts raised. It is therefore a warning tool but also a tool for controlling and steering the overall system. It is via this graphical interface that the supervisor can control and adjust the system.
  • JIRA: the second is a ticketing tool, which allows tickets to be opened when incidents are detected, and which then tracked and traced these problems. This tool enables the helpdesk team to adjust and improve the platform in order to meet skyguide’s needs.

The helpdesk team therefore manages and improves this virtualisation platform. Its daily activities consist firstly of installing new versions of CCS: setting up the supervision tool accordingly and enriching it with newly developed functions. Secondly, to manage the supervision of the system and therefore the implementation of corrective actions. Thirdly, to ensure coordination between skyguide and ENAV/DSNA maintenance team, on the resolution of major incidents.

With the introduction of the first CCS service for skyguide, the “Technical Integration Service”, skyguide can reserve the platform for operations. In this case, the role of the helpdesk team is to ensure the availability of the platform if the Swiss encounter problems.

The next major step for the CCS platform is to migrate the solution to the cloud. This will mean moving from a classic virtualised platform to a private cloud. This allows controllers to benefit from continuous innovation, with increased speed and reduced costs compared to traditional ATM infrastructures, without compromising the safety and security of the system.